Service Leaders Summit 2019
Paving the way for the digital transformation
Date:
May 15, 2019
–
May 16, 2019
Date:
May 15, 2019
,
9:30 am
–
4:00 pm
Location:
Rotterdam (The Netherlands)
In Customer Service and Service Logistics, digitally enabled processes have been in place for many years. But the journey to digitalization from end to end has just begun. More data than ever before is available and accessible. Technologies like the Internet of Things, Big Data, Cloud Computing, Augmented Reality, and Artificial Intelligence are evolving rapidly. They are becoming powerful tools to optimize processes, innovate services, eventually bring predictive maintenance to life, and create new business models. Regardless of how digitally mature your organization is, service leaders cannot afford not to put digital transformation high on their agenda. At the Service Leaders Summit 2019, peers from various industries met and discussed how to get ready for the transition, adapt operations to new technologies, and stay ahead of the pack in terms of overall customer satisfaction.