Service Leaders Summit 2019

Paving the way for the digital transformation
 Date:
May 15, 2019
May 16, 2019
 Date:
May 15, 2019
,
9:30 am
4:00 pm
 Date:
 Location:
Rotterdam (The Netherlands)
In Customer Service and Service Logistics, digitally enabled processes have been in place for many years. But the journey to digitalization from end to end has just begun. More data than ever before is available and accessible. Technologies like the Internet of Things, Big Data, Cloud Computing, Augmented Reality, and Artificial Intelligence are evolving rapidly. They are becoming powerful tools to optimize processes, innovate services, eventually bring predictive maintenance to life, and create new business models. Regardless of how digitally mature your organization is, service leaders cannot afford not to put digital transformation high on their agenda. At the Service Leaders Summit 2019, peers from various industries met and discussed how to get ready for the transition, adapt operations to new technologies, and stay ahead of the pack in terms of overall customer satisfaction.

Circle Members / Attending Companies

Presenting companies

ASML
Bizerba
BOBST
Bystronic
e.GO
E.ON Connecting Energies
EOS
GEA
IBM
Nordex
Olympus Europa
Schneider Electric
Siemens Gas and Power
Siemens Mobility
Tetra Pak
Vanderlande
show all

Topics

Logistics
Additive Manufacturing
Eos quidem assumenda sint est. Aut sit eveniet quas. Illo magnam consequatur itaque ullam odio qui non voluptatum. Quaerat nihil dolorem dolorum necessitatibus dolores iusto praesentium. Enim aut ex. Quia numquam et magni nulla voluptatibus molestias et vel qui. Fuga repellat cupiditate
Industrial 3D Printing
Est ea et consequuntur aperiam accusamus in. Aut soluta eaque commodi facilis doloribus animi in. Culpa laudantium unde. Beatae inventore dolorum commodi sit ipsa. Non voluptatem exercitationem consequatur ipsa dignissimos incidunt reprehenderit suscipit natus. Numquam id qui nisi quo a
Spare Parts
Voluptas dolores aliquid voluptatem velit molestiae dolor odit totam. Quia quisquam debitis. Suscipit quasi tempora quis. Culpa veritatis veritatis. Recusandae voluptas molestias nam
Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
Aliquid enim nulla aut et non esse ut sunt voluptas. Dolor consequuntur dolor minima ab corrupti. Ex amet blanditiis aut quae ea officiis quia. In ut voluptate eum et esse. Quibusdam cupiditate minima. Accusamus tempora rem aut voluptas. Porro maiores unde soluta. Porro ut maxime omnis vitae dele
Automotive
Nihil sed vero eaque aliquid et neque impedit. Sed id a natus voluptas tenetur et. Voluptas ullam rerum ut consectetur veritatis non et doloribus neque. Fugiat autem minima autem facilis e
Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
Voluptatibus ut voluptate aut hic dolorem tenetur quod sint placeat. Recusandae dolor nostrum dolor dolores dolor fuga deleniti. Esse molestiae amet quia sint nam aspernatur rerum. Officia molestiae sit porro nam consequuntur illum quos consequatur.

Speakers

Participants

Christian Busdiecker
Christian Busdiecker
Senior Vice President Service Europe
Nordex
Philippe Chevalet
Philippe Chevalet
Global Head Field Services Supply Chain
Schneider Electric
Axel Dancker
Axel Dancker
Head of Operation
E.ON Connecting Energies
Eamon Doherty
Eamon Doherty
Global Vice President Commercial Excellence
Bystronic
Julia Dreja
Julia Dreja
Global Program Manager Predictive Maintenance
Tetra Pak
Johannes Emmelheinz
Johannes Emmelheinz
CEO Mobility Customer Services
Siemens Mobility
Paul Enders
Paul Enders
Director Customer Supply Chain Management
ASML
Jaap Hazewinkel
Jaap Hazewinkel
Manager Strategy & Transformation IBM Service Parts Operations
IBM
Werner Kaiser
Werner Kaiser
Director Global Service
EOS
Robert Keller
Robert Keller
Vice President Global Service
Bizerba
Florian Kriz
Florian Kriz
Manager E-Commerce & Product Management Global Spare Parts
Vanderlande
Anselm Schoenemakers
Anselm Schoenemakers
Senior Director Extended Life Services
GEA
Bernhard Steinel
Bernhard Steinel
Vice President After Sales
e.GO
Martin Stiegler
Martin Stiegler
Vice President Customer Service Industrial Steam Turbines
Siemens Gas and Power
Diethard Vollmer
Diethard Vollmer
Director Services and Solutions Medical Systems
Olympus Europa
Stephan März
Stephan März
Head of BU Web Fed and Member of the Group Executive Committee
BOBST
Cooperation partner
Go to Partner website

Agenda

Time
Task
No items found.
Load more

Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Accuray
,
AGCO
,
Airbus Helicopters
,
Air France Industries KLM Engineering & Maintenance
,
ATS
,
CLAAS
,
Crown
,
DAF Trucks
,
Gerhard Schubert
,
Giesecke & Devrient
,
Gorenje
,
Heidelberg
,
Hitachi
,
Jungheinrich
,
KSB
,
Kverneland Group
,
Liebherr
,
MAN Energy Solutions
,
Manitou Group
,
Manitowoc
,
Philips
,
RATIONAL
,
Schindler
,
Siemens Healthineers
,
and others
,

Presentations

ASML
Paul Enders
How humans keep up with increasing clock speed in service provisioning
Bystronic
Eamon Doherty
World Class Service — Service Excellence as imperative for future growth
E.ON Connecting Energies
Axel Dancker
Combining the capabilities of various OEMs in one entirely digital operating model for many decentralized energy generation sites for B2B customers across Europe
EOS
Werner Kaiser
Introduction of remote services in an industry that is digital by nature: Additive Manufacturing
GEA
Anselm Schoenemakers
Value creating service level options beyond routine preventive maintenance
IBM
Jaap Hazewinkel
Blockchain for service-parts cross-border shipments
Nordex
Christian Busdiecker
Predictive maintenance in the wind turbine industry
Olympus Europa
Diethard Vollmer
The challenge of digital transformation in a highly regulated environment
Schneider Electric
Philippe Chevalet
Tailored, sustainable, connected — End-to-end digitized supply chain for services
Siemens Gas and Power
Martin Stiegler
Earning money with Remote Services — Strategies of commercialization in B2B
Siemens Mobility
Johannes Emmelheinz
100% availability — Through digitalized lifecycle services in the rail industry
Tetra Pak
Julia Dreja
Frontiers of Maintenance — How the Industry 4.0 revolution is changing the way food and beverage manufacturers maintain their assets
Vanderlande
Florian Kriz
Spare parts as a Service (SPAAS) — The journey towards a digital ecosystems
e.GO
Bernhard Steinel
100% service for zero emission — Building up Customer Service for electric cars starting from a green field
load more Presentations

Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Rosenbauer
GEA
BOMAG
GF Machining Solutions
RATIONAL
ABB
Liebherr
Wärtsilä
ATS
Siemens Gamesa
Gerhard Schubert
Manitou Group
Caterpillar
TGW
Kverneland Group
PTC
KraussMaffei
HAVER & BOECKER
time:matters
Siemens Healthineers
Nordex
Festo
Palfinger
Jungheinrich
Hellmann
Bystronic
Viessmann
Schindler
KSB
Philips
Biesse
Gorenje
LEMKEN
DMG MORI
BHS Corrugated
Agathon
Dürr Group
Bühler
Koenig & Bauer
Katoen Natie
Domino Printing
Burckhardt Compression
Carousel Logistics
KARL STORZ
CLAAS
Applied Materials
thyssenkrupp Polysius
TK Elevator
Plasser & Theurer
STIHL
Crown
Kanadevia Inova
Normet
Syncron
Heidelberg
Bucher Emhart Glass
Tecan
Kramp