Knowledge

What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best

What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best (Recording)

The world is enough — Future through digitalization

The world is enough — Future through digitalization (Recording)

Making your customer operations more predictive and sustainable

Making your customer operations more predictive and sustainable (Recording)

Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability

Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability (Recording)

24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge”

24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge” (Recording)

You can’t afford to leave talents out — Building diverse teams to drive success in service

You can’t afford to leave talents out — Building diverse teams to drive success in service (Recording)

China’s quest for global tech leadership — What are the challenges European manufacturers must cope with?

China’s quest for global tech leadership — What are the challenges European manufacturers must cope with? (Recording)

The spare parts business is increasingly under pressure — Digitize to defend your profits

The spare parts business is increasingly under pressure — Digitize to defend your profits (Recording)

Sustainable services enable customers to reach their climate and ESG goals

Sustainable services enable customers to reach their climate and ESG goals (Recording)

Sustainably caring for a century of technology leadership, through the digital transformation

Sustainably caring for a century of technology leadership, through the digital transformation (Recording)

Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction

Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction (Recording)

Pushing sustainability forward in a 24/7 industry with long product lifecycles

To avoid the worst impacts of climate change, businesses must quantify and reduce their environmental impact

Optimizing existing assets with services is the fastest way to reduce our environmental impact

ESG as a key differentiator — Adapt your product and service portfolio to the sustainability requirements of the industry sector you service

Maximizing sustainability of our day-to-day services

Paving the way to a Climate Neutral Customer Service — Our projects in making repair and maintenance operations more sustainable

D2 = Digitalization meets Decarbonization — How to support customers in fulfilling their CO2 targets while maximizing their profit along the product lifecycle?

Closing the gap between concept and commercialization of Smart Services — Lessons learned from our group-wide spare parts catalogue project

Austria — The home of world leading manufacturers(as long as the stay ahead of the game with excellentand innovative services)

Do we need Digitalization, or does Digitalization need us?

Managing the complexity of the service business and maximizing customer satisfaction together with a global partner network

Why traditional manufacturers need to become solution providers — How we develop our organization in a way that we sell solutions to our customers’ problems

B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value

B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value (Recording)

A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization (Recording)

A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization

How to effectively drive the end-to-end digitalization of the experience of your customers and dealers

How to effectively drive the end-to-end digitalization of the experience of your customers and dealers (Recording)

Providing excellent customer service for new climate-friendly climate solutions together with our network of partners

Providing excellent customer service for new climate-friendly climate solutions together with our network of partners (Recording)

Meeting the challenges of the future with the technology of yesterday? — No way! (Recording)

Meeting the challenges of the future with the technology of yesterday? — No way!

Service Leaders Summit 2022

Go-around in unpredictable conditions — Challenges and opportunities in aviation spare logistics (Recording)

Achieve sustainable services and overcome labor shortages

Achieve sustainable services and overcome labor shortages (Recording)

The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time (Recording)

The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time

Doing successful service in China (Recording Part 1 Deloitte)

Maintenance and repair in China

Driving printing into a new intelligent era in China

Doing successful service in China (Recording Part 3 Heidelberg)

Service @ KSB China

Doing successful service in China (Recording Part 2 KSB)

The top 5 myths of doing service in China

How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)

How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners

A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)

A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service

Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges

Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)

Panel Discussion on XaaS — Myth or soon reality?(recording)

Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)

Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training

Great service doesn’t just happen — Designing for a better customer experience

Great service doesn’t just happen — Designing for a better customer experience (Recording)

Investing in aftersales education: a win-win situation? (Recording)

Investing in aftersales education: a win-win situation?

How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force

How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)

Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)

Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics

Digitalization — Cultural change or cultural clash?

Digitalization — Cultural change or cultural clash? (Recording)

Scenarios for a successful future

Scenarios for a successful future (recording)

Spare Parts Logistics in the times of digital transformation

Spare Parts Logistics in the times of digital transformation (Recording)

Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)

Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive

Why Equipment as a Service

How to manage the change to Equipment as a Service

How to build an ecosystem for Equipment as a Service

Equipment-as-a-Service Webinar (full recording)

How to build a platform for Equipment as a Service

Ensuring an excellent service in a country of continental size with multiple megacities

Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers

Service Innovation Webinar (full recording)

Digital fulfillment along the customer journey

Keeping skills up-to-date through Virtual Reality

Smart Assist — The Future of digital enabled field services and collaborative working

Creating trust in and through digital solutions — Opening remarks

Resilient Spare Parts Management

Resilient Spare Parts Management (full webinar recording)

The challenge of turning data into knowledge to predict problems before they occur

Understanding the machine — How to make predictive maintenance strategies more effective?

Time to rethink the world of service — Subscription as a new business model in the printing industry

Connected trucks and drivers — Closing the circle for aftermarket solutions