Knowledge

Identify your installed base for active service marketing and implement a digital twin for information required in service

Identify your installed base for active service marketing and implement a digital twin for information required in service (Recording)

From bits to bolts — Industrial Metaverse enhancing service excellence

From bits to bolts — Industrial Metaverse enhancing service excellence (Recording)

Agile, modular, scalable — Creating digital solutions offering continuous customer value and enabling our uptime people to support customer operations

Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners

Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners (Recording)

Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution

Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution (Recording)

From maintenance to productivity — How full-service business models can become a win-win for OEM and customers

How to ensure maximum uptime and productivity in the future when service technicians become the bottleneck — HR and technology-driven approaches underpinned by change management

Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally

Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally (Recording)

Diver-si-ty: It’s easy as 1, 2, 3

Diver-si-ty: It’s easy as 1, 2, 3 (Recording)

Mastering the AI journey from vision to value

Mastering the AI journey from vision to value (Recording)

What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best

What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best (Recording)

The world is enough — Future through digitalization

The world is enough — Future through digitalization (Recording)

Making your customer operations more predictive and sustainable

Making your customer operations more predictive and sustainable (Recording)

Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability

Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability (Recording)

24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge”

24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge” (Recording)

You can’t afford to leave talents out — Building diverse teams to drive success in service

You can’t afford to leave talents out — Building diverse teams to drive success in service (Recording)

China’s quest for global tech leadership — What are the challenges European manufacturers must cope with?

China’s quest for global tech leadership — What are the challenges European manufacturers must cope with? (Recording)

The spare parts business is increasingly under pressure — Digitize to defend your profits

The spare parts business is increasingly under pressure — Digitize to defend your profits (Recording)

Sustainable services enable customers to reach their climate and ESG goals

Sustainable services enable customers to reach their climate and ESG goals (Recording)

Sustainably caring for a century of technology leadership, through the digital transformation

Sustainably caring for a century of technology leadership, through the digital transformation (Recording)

Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction

Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction (Recording)

Pushing sustainability forward in a 24/7 industry with long product lifecycles

To avoid the worst impacts of climate change, businesses must quantify and reduce their environmental impact

Optimizing existing assets with services is the fastest way to reduce our environmental impact

ESG as a key differentiator — Adapt your product and service portfolio to the sustainability requirements of the industry sector you service

Maximizing sustainability of our day-to-day services

Paving the way to a Climate Neutral Customer Service — Our projects in making repair and maintenance operations more sustainable

D2 = Digitalization meets Decarbonization — How to support customers in fulfilling their CO2 targets while maximizing their profit along the product lifecycle?

Closing the gap between concept and commercialization of Smart Services — Lessons learned from our group-wide spare parts catalogue project

Austria — The home of world leading manufacturers(as long as the stay ahead of the game with excellentand innovative services)

Do we need Digitalization, or does Digitalization need us?

Managing the complexity of the service business and maximizing customer satisfaction together with a global partner network

Why traditional manufacturers need to become solution providers — How we develop our organization in a way that we sell solutions to our customers’ problems

B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value

B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value (Recording)

A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization (Recording)

A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization

How to effectively drive the end-to-end digitalization of the experience of your customers and dealers

How to effectively drive the end-to-end digitalization of the experience of your customers and dealers (Recording)

Providing excellent customer service for new climate-friendly climate solutions together with our network of partners

Providing excellent customer service for new climate-friendly climate solutions together with our network of partners (Recording)

Meeting the challenges of the future with the technology of yesterday? — No way! (Recording)

Meeting the challenges of the future with the technology of yesterday? — No way!

Service Leaders Summit 2022

Go-around in unpredictable conditions — Challenges and opportunities in aviation spare logistics (Recording)

Achieve sustainable services and overcome labor shortages

Achieve sustainable services and overcome labor shortages (Recording)

The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time (Recording)

The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time

Doing successful service in China (Recording Part 1 Deloitte)

Maintenance and repair in China

Driving printing into a new intelligent era in China

Doing successful service in China (Recording Part 3 Heidelberg)

Service @ KSB China

Doing successful service in China (Recording Part 2 KSB)

The top 5 myths of doing service in China

How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)

How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners

A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)

A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service

Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges

Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)

Panel Discussion on XaaS — Myth or soon reality?(recording)

Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)

Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training

Great service doesn’t just happen — Designing for a better customer experience

Great service doesn’t just happen — Designing for a better customer experience (Recording)

Investing in aftersales education: a win-win situation? (Recording)

Investing in aftersales education: a win-win situation?

How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force

How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)

Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)

Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics

Digitalization — Cultural change or cultural clash?

Digitalization — Cultural change or cultural clash? (Recording)

Scenarios for a successful future

Scenarios for a successful future (recording)

Spare Parts Logistics in the times of digital transformation

Spare Parts Logistics in the times of digital transformation (Recording)

Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)

Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive

Why Equipment as a Service

How to manage the change to Equipment as a Service

How to build an ecosystem for Equipment as a Service

Equipment-as-a-Service Webinar (full recording)

How to build a platform for Equipment as a Service

Ensuring an excellent service in a country of continental size with multiple megacities

Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers

Service Innovation Webinar (full recording)

Digital fulfillment along the customer journey

Keeping skills up-to-date through Virtual Reality

Smart Assist — The Future of digital enabled field services and collaborative working

Creating trust in and through digital solutions — Opening remarks

Resilient Spare Parts Management

Resilient Spare Parts Management (full webinar recording)

The challenge of turning data into knowledge to predict problems before they occur

Understanding the machine — How to make predictive maintenance strategies more effective?

Time to rethink the world of service — Subscription as a new business model in the printing industry

Connected trucks and drivers — Closing the circle for aftermarket solutions

Industrial IoT-enabled services from a risk management point of view

Let’s shape the future together — Using a corporate incubator to grow ideas into new products, solutions, and business models

Cost validation in After Sales — What happens to spare parts costs and prices after series run-out?

Make or buy … or print — How additive manufacturing can revolutionize the parts supply chain and procurement

Rethink Spare Parts Logistics in times of disruption and digital transformation

Pooling spare parts from multiple product divisions into one central hub

Obsolescence Management — Reliable spare parts supply throughout the entire service lifecycle

How humans keep up with increasing clock speed in service provisioning

Combining the capabilities of various OEMs in one entirely digital operating model for many decentralized energy generation sites for B2B customers across Europe

Introduction of remote services in an industry that is digital by nature: Additive Manufacturing

Blockchain for service-parts cross-border shipments

Tailored, sustainable, connected — End-to-end digitized supply chain for services

100% availability — Through digitalized lifecycle services in the rail industry

Spare parts as a Service (SPAAS) — The journey towards a digital ecosystems

100% service for zero emission — Building up Customer Service for electric cars starting from a green field

World Class Service — Service Excellence as imperative for future growth

Value creating service level options beyond routine preventive maintenance

Predictive maintenance in the wind turbine industry

The challenge of digital transformation in a highly regulated environment

Earning money with Remote Services — Strategies of commercialization in B2B

Frontiers of Maintenance — How the Industry 4.0 revolution is changing the way food and beverage manufacturers maintain their assets

An example of digital roadmap in the aircraft maintenance business

How self-service tools can fuel spare parts growth

Easy Spare Next Generation — Realizing a seamless digital chain in material supply

Accelerate service innovation through a new way of working — Hackathon

Embarking on Digital Transformation — Where will you start your journey?

Remember when customers used to call for service? — Leveraging the power if IoT and Big Data to provide a connected service experience

Aftermarket Disruption: The journey from break-fix to maximized product uptime

Right parts, right place, right time — Set a “glocal” inventory management approach with an APS project (Advanced Planning and Scheduling)

Field Service Digitalization — Rather a change management than a technical challenge

Parts Business 4.0 — On-demand parts production in a distributed network

Industrial 3D Printing using materials like stainless steel, nickel alloy, aluminium and titanium

Digital revolution of Distributed Power services — End-to-end process for future forecast of maintenance events and spare parts

Keeping up with ever-changing customer demands in the healthcare space

Make your installed base ready for the Internet of Things — How Automation Retrofit brings new life to dated equipment

The service business in the firefighting vehicle sector — Challenges and digital innovations

When is the right moment to integrate new technologies into a modular service portfolio

Post-acquisition integration of a software company to accelerate the digital transformation of a manufacturer’s service offering

Setting up “one” global SCM standard in a merged company

Field Service Digitalization — Rather a change management than a technical challenge

Providing service before your customers know they need it

On the road to a comprehensively digitized service

Go digital: Transforming from product focus to a customer centric business

Actively managing your dealers and getting closer to your end customers

Make it easy — Automatic spare parts identification via mobile phone app, and improved replacements through additive manufacturing

Digital Service Systems — The researcher’s point of view

Digitalization as opportunity for Service Logistics Innovation

If nothing else matters but availability — A mobile solution for decentralized 3D printing of spare parts at remote locations

Effective strategies for optimizing Managed Dealer Inventory

Value creation through Digital Services — Digitization for higher profitability and asset protection

Crisis management in Aerospace aftermarket

Implementing a consistent service and parts strategy …

Defining and implementing a blue print for spare parts logistics in the airline industry

Smart Farming trends towards 2025 will boost new After Sales Service models

On the road to having a future-proof spare parts strategy

The benefits of telemetry based services for OEM, rental companies, and end-users

Customer service creates your brand — So brand your service

Product services and the Internet of Things (IoT) — Supporting levelized cost of energy

A supply chain redesign from the ground up to dramatically improve efficiency, parts availability and delivery performances

Connectivity: Changing the relationship between truck manufacturer and customers

How to integrate a dealer network into your e-commerce activities

Lithium-Ion Technology — Trends and transformation in Intralogistics

Providing excellent customer service in 100 plus countries as a world-class niche player

Crisis management in aerospace aftermarket

How a changing world is changing After Sales Service

Everything as a service — How digital transformation will revolutionize the service business

Boost After Sales — Service and Parts as key drivers of corporate growth

A digital end-to-end operating model for spare parts involving customers, dealers and service engineers

Putting the Customer First! by delivering maximum service quality throughout the entire product lifecycle

Right part, right place, right time — APS project

Connected Machines — Telematics driven benefits for After Sales

Connected Service — From Big Data to Smart Data creating better service and customer benefit

Motors that let you know when it’s time for a service

Regaining market share through connected machines

Beyond the hype — Delivering services in the Internet of Things, Services and People (IoTSP)

Growth strategy in the Automotive Aftermarket — The urge to cooperate to regain foothold in 4–10 year car parc segment

Service Supply Chain Excellence — A Strategic Plan improving margin position for parts while enhancing customer satisfaction

The Service Supply Chain as the strategic competitive edge of customer service organizations

The digital transformation of service supply chains

Post-Merger Integration — How to integrate new companies in to the spare parts process

Differentiated Service Levels in Spare Parts Supply

Industry 4.0 — Connecting elevators in the Cloud for Predictive Maintenance

Growing through High Added Value Services