Growing Services Meeting

An invitation-only event hosted by Caterpillar in Málaga (Spain)
 Date:
September 3, 2024
 Date:
September 3, 2024
,
9:30 am
 Date:
 Location:
Málaga (Spain)
ISLA’s corporate member Caterpillar was pleased to host a meeting to discuss with peers from across sectors how to tap into the installed base over the entire lifecycle. Attendees were invited for an open exchange on the journey from product-centric to service-centric, on what are the key levers to increase aftermarket lifetime value and how to put levers into action. The meeting took place at the Malaga Demonstration and Learning Center (MDLC). In addition to a MDLC tour, Caterpillar shared insights into strategies, initiatives, and projects. This is why the meeting was invitation-only, and competitors could not be part of the meeting. Attendance was free of charge.

Circle Members / Attending Companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
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Presentations

Caterpillar
Alisha McCartney
Customer Value Creation
Jungheinrich
Lukas Riedel
AI in Service @ Jungheinrich
Deloitte
Oliver Bendig
Unleash the full potential of the installed base
GEA
Hansjoachim Pfaff
AI in Service @ GEA
ClearOps
William Barkawi
From reactive fixes to proactive uptime to data-driven sales
Festo
Alfred Hagmeyer
AI in Service @ Festo
ABB
Francesco Piccioni
Service Business @ ABB — Growth and challenges
KraussMaffei
Dr. Philipp Schiegg
AI in Service @ KraussMaffei
Trane Technologies
YoungJo Hong
Service Business @ Thermo King — Growth and challenges
RATIONAL
Thomas Stanka
Service Business @ RATIONAL — Growth and challenges
ISLA
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MDLC Event Video (slide show)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

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Our members

time:matters
Manitou Group
Bühler
Rosenbauer
Kverneland Group
Palfinger
KraussMaffei
Siemens Gamesa
KSB
Liebherr
Biesse
Plasser & Theurer
Festo
Wärtsilä
Syncron
Siemens Healthineers
Gorenje
Heidelberg
GEA
Jungheinrich
ATS
Applied Materials
Domino Printing
LEMKEN
BHS Corrugated
TGW
Burckhardt Compression
Tecan
Philips
Katoen Natie
Dürr Group
Caterpillar
HAVER & BOECKER
ABB
Carousel Logistics
TK Elevator
Normet
Bystronic
KARL STORZ
DMG MORI
Nordex
Viessmann
Kramp
Agathon
Crown
Gerhard Schubert
GF Machining Solutions
CLAAS
Bucher Emhart Glass
Hellmann
Kanadevia Inova
Koenig & Bauer
PTC
Schindler
thyssenkrupp Polysius
BOMAG
STIHL
RATIONAL