Artificial Intelligence

This members-only meeting was on the topic of “Artificial Intelligence in Service” and hosted by Jungheinrich. As a leading global intralogistics provider, the company has been driving the development of innovative, sustainable products and solutions for all aspects of material flow for more than 70 years.

This meeting on the topic of “How best to enable the alignment and integration of local and global market support?” was members-only. It was hosted by Bystronic. Manufacturing laser cutting systems and press brakes with innovative automation, software, and service solutions, Bystronic is a globally leading technology company in sheet metal processing

This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.

This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.

Manufacturers can significantly enhance their service revenues and profits by unleashing the full potential of their installed base. To discuss how and identify the levers to increase aftermarket lifetime value, Caterpillar was hosting a meeting at the company’s Demonstration and Learning Center in Málaga (MDLC) in Southern Spain. Attendance was free of charge, but since the host provided insight into its product and service strategy, access was only possible for managers from companies which do not compete with Caterpillar in any of its businesses.

Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we took a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event was for all who are interested in the next major technological revolution – from both healthcare and other industries.

Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.

Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.

ISLA’s 15th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.

ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.

ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.