Service Leaders Summit 2025

A hybrid conference hosted at and streamed from Hyatt Regency Dusseldorf
 Date:
June 3, 2025
–
June 4, 2025
 Date:
June 3, 2025
,
12:00 pm
–
4:30 pm
 Date:
 Location:
Hyatt Regency Dusseldorf / Online
The Service Leaders Summit 2025 is ISLA’s 16th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet. More information on speakers and presentations is coming soon, but registration is already open.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
June 3, 2025
–
June 4, 2025
 Date:
June 3, 2025
,
12:00
–
16:30
 Date:
 Location:
Hyatt Regency Dusseldorf / Online
The Service Leaders Summit 2025 is ISLA’s 16th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet. More information on speakers and presentations is coming soon, but registration is already open.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Activities
 Signup
 Past events of the same format
Contents

Circle Members / Attending Companies

Presenting companies

BOBST
Hisense Europe
Iveco Group
Metso
QIAGEN
thyssenkrupp Polysius
TK Elevator
TRUMPF
Viessmann Climate Solutions
show all

Topics

Logistics
Additive Manufacturing
Eos quidem assumenda sint est. Aut sit eveniet quas. Illo magnam consequatur itaque ullam odio qui non voluptatum. Quaerat nihil dolorem dolorum necessitatibus dolores iusto praesentium. Enim aut ex. Quia numquam et magni nulla voluptatibus molestias et vel qui. Fuga repellat cupiditate
Industrial 3D Printing
Est ea et consequuntur aperiam accusamus in. Aut soluta eaque commodi facilis doloribus animi in. Culpa laudantium unde. Beatae inventore dolorum commodi sit ipsa. Non voluptatem exercitationem consequatur ipsa dignissimos incidunt reprehenderit suscipit natus. Numquam id qui nisi quo a
Spare Parts
Voluptas dolores aliquid voluptatem velit molestiae dolor odit totam. Quia quisquam debitis. Suscipit quasi tempora quis. Culpa veritatis veritatis. Recusandae voluptas molestias nam
Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
Aliquid enim nulla aut et non esse ut sunt voluptas. Dolor consequuntur dolor minima ab corrupti. Ex amet blanditiis aut quae ea officiis quia. In ut voluptate eum et esse. Quibusdam cupiditate minima. Accusamus tempora rem aut voluptas. Porro maiores unde soluta. Porro ut maxime omnis vitae dele
Automotive
Nihil sed vero eaque aliquid et neque impedit. Sed id a natus voluptas tenetur et. Voluptas ullam rerum ut consectetur veritatis non et doloribus neque. Fugiat autem minima autem facilis e
Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
Voluptatibus ut voluptate aut hic dolorem tenetur quod sint placeat. Recusandae dolor nostrum dolor dolores dolor fuga deleniti. Esse molestiae amet quia sint nam aspernatur rerum. Officia molestiae sit porro nam consequuntur illum quos consequatur.

Speakers

Participants

Nico Rosberg
Nico Rosberg
Jungheinrich brand ambassador and 2016 Formula 1 World Champion who embarked on a career as venture capital and sustainability entrepreneur
Ünal Aytan
Ünal Aytan
Director Distribution Operations
BOBST
Marco Baffoni
Marco Baffoni
Vice President & Global Head of Customer Service Business Unit Truck
Iveco Group
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Dr. Jörg Brandstädter
Dr. Jörg Brandstädter
Vice President & Head of Global Service Excellence
QIAGEN
Sarah Chen
Sarah Chen
Head of Business Control Customer Care and Service
Hisense Europe
Marc Eckerhall
Marc Eckerhall
Senior Vice President Service
Viessmann Climate Solutions
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director
Hisense Europe
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Bernd Kripzak
Bernd Kripzak
Head of Operating Unit Service
thyssenkrupp Polysius
Stefanie Kroner
Stefanie Kroner
Head of Digital Sales Channels
QIAGEN
Jay Latimer
Jay Latimer
Business Process Manager Global Service Center
TRUMPF
Simon Latus
Simon Latus
Senior Manager Global Service Transformation
TK Elevator
Dr. Jürgen Sandau
Dr. Jürgen Sandau
Partner, Head of Supply Chain Network Operations
Deloitte
Cooperation partner

The Service Leaders Summit 2025 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

Go to Partner website

Agenda

Time
Task
No items found.
Load more

Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
ATS
,
BHS Corrugated
,
BOBST
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
CLAAS
,
Deloitte
,
Domino Printing
,
Dürr Group
,
EOS
,
Festo
,
Genpact
,
Gerhard Schubert
,
GF Machining Solutions
,
Gorenje
,
Harro Höfliger
,
Heidelberg
,
Iveco Group
,
Jungheinrich
,
Kanadevia Inova
,
Katoen Natie
,
Körber Pharma
,
KSB
,
Liebherr
,
MAN Energy Solutions
,
Manitou Group
,
Metso
,
Palfinger
,
PENTAX Medical
,
Philips
,
QIAGEN
,
Rosenbauer
,
Schindler
,
Siemens Healthineers
,
TGW
,
thyssenkrupp Polysius
,
TK Elevator
,
TRUMPF
,
Viessmann Climate Solutions
,
and others
,

Presentations

No items found.
load more Presentations

Activities

Read more

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Oct 9
–
,
2024
Hamburg
Artificial Intelligence in Service (Hamburg)
This members-only meeting was on the topic of “Artificial Intelligence in Service” and hosted by Jungheinrich. As a leading global intralogistics provider, the company has been driving the development of innovative, sustainable products and solutions for all aspects of material flow for more than 70 years.
Jun 11
–
,
2024
Niederönz (Switzerland)
How best to enable the alignment and integration of local and global market support?
This meeting on the topic of “How best to enable the alignment and integration of local and global market support?” was members-only. It was hosted by Bystronic. Manufacturing laser cutting systems and press brakes with innovative automation, software, and service solutions, Bystronic is a globally leading technology company in sheet metal processing
Mar 13
–
,
2024
Weiherhammer (Germany)
Documentation and knowledge management
This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.
Feb 28
–
,
2024
Berlin
Accounting of digital services
This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.
Sep 3
–
,
2024
Málaga (Spain)
Growing Services Meeting
Manufacturers can significantly enhance their service revenues and profits by unleashing the full potential of their installed base. To discuss how and identify the levers to increase aftermarket lifetime value, Caterpillar was hosting a meeting at the company’s Demonstration and Learning Center in Málaga (MDLC) in Southern Spain. Attendance was free of charge, but since the host provided insight into its product and service strategy, access was only possible for managers from companies which do not compete with Caterpillar in any of its businesses.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we took a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event was for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Jun 18
–
Jun 19
,
2024
Hotel Meliá Vienna / Online
Service Leaders Summit 2024
ISLA’s 15th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 10
–
May 11
,
2022
Munich City Hilton / Online
Service Leaders Summit 2022
ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

TGW
Wärtsilä
time:matters
Festo
HAVER & BOECKER
thyssenkrupp Polysius
Palfinger
Burckhardt Compression
QIAGEN
GF Machining Solutions
LEMKEN
Gorenje
CLAAS
Aesculap
Bystronic
Siemens Gamesa
Katoen Natie
ABB
TK Elevator
Koenig & Bauer
Applied Materials
Nordex
Philips
Gerhard Schubert
Manitou Group
RATIONAL
Syncron
DMG MORI
PTC
ATS
Schindler
Plasser & Theurer
STIHL
Crown
KARL STORZ
Bühler
Biesse
Caterpillar
Hellmann
KSB
KraussMaffei
Dürr Group
Siemens Healthineers
Kanadevia Inova
BOMAG
Liebherr
BHS Corrugated
Rosenbauer
Kverneland Group
Carousel Logistics
GEA
Viessmann Climate Solutions
Heidelberg
Domino Printing
Tecan
Normet
Jungheinrich
Bucher Emhart Glass
ImprintPrivacy Policy
© ISLA e.V.
Sitemap
HomeUpcoming eventsService Leader CircleFocus DayService Leader SummitPast eventsKnowledgeWho we are
Contact
+49 89 51076-431
isla@servicelogistics.info
Rosenheimer Platz 4 81669 Munich, Germany
Internetagentur München