Service Leaders Summit 2025

A hybrid conference hosted at and streamed from Hyatt Regency Dusseldorf
 Date:
June 3, 2025
June 4, 2025
 Date:
June 3, 2025
,
12:00 pm
4:30 pm
 Date:
 Location:
Hyatt Regency Dusseldorf / Online
The Service Leaders Summit 2025 is ISLA’s 16th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet. More information on speakers and presentations is coming soon, but registration is already open.

Circle Members / Attending Companies

Presenting companies

BOBST
Hisense Europe
Metso
QIAGEN
thyssenkrupp Polysius
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Ünal Aytan
Ünal Aytan
Director Distribution Operations
BOBST
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Louisa Bibouche
Louisa Bibouche
Global Lead Strategical Service Development
thyssenkrupp Polysius
Dr. Jörg Brandstädter
Dr. Jörg Brandstädter
Vice President & Head of Global Service Excellence
QIAGEN
Sarah Chen
Sarah Chen
Head of Business Control Customer Care and Service
Hisense Europe
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director
Hisense Europe
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Bernd Kripzak
Bernd Kripzak
Head of Operating Unit Service
thyssenkrupp Polysius
Stefanie Kroner
Stefanie Kroner
Head of Digital Sales Channels
QIAGEN
Cooperation partner

The Service Leaders Summit 2025 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
BOBST
,
Bühler
,
Domino Printing
,
Gorenje
,
Harro Höfliger
,
Katoen Natie
,
KSB
,
Liebherr
,
Manitou Group
,
Metso
,
Palfinger
,
QIAGEN
,
Rosenbauer
,
Siemens Healthineers
,
thyssenkrupp Polysius
,
TGW
,
and others
,

Presentations

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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Hellmann
Domino Printing
HAVER & BOECKER
Manitou Group
Carousel Logistics
Kverneland Group
Syncron
Bystronic
Philips
Siemens Gamesa
Normet
Schindler
BHS Corrugated
Dürr Group
Viessmann
Rosenbauer
GEA
KARL STORZ
Liebherr
Gerhard Schubert
TGW
Bucher Emhart Glass
Festo
KraussMaffei
PTC
STIHL
DMG MORI
CLAAS
Caterpillar
Plasser & Theurer
Gorenje
Bühler
RATIONAL
Kanadevia Inova
Palfinger
Koenig & Bauer
TK Elevator
Crown
Biesse
Burckhardt Compression
Siemens Healthineers
Heidelberg
GF Machining Solutions
BOMAG
Tecan
thyssenkrupp Polysius
Kramp
KSB
Nordex
time:matters
ABB
Katoen Natie
ATS
Agathon
LEMKEN
Jungheinrich
Applied Materials
Wärtsilä